Step 2 of 2. Configure & Test the Data Collector (Windows)

"I see 'login failure'!"

99% of the time when a user sees this it means that their RescueTime account email address and password are incorrect. Double check these and try to verify again. If you can't get it to work, please contact us-- we'd love to help.

"I see 'Error 3000'!"

A 3000 error means that the RescueTime Data Collector can't talk to the RescueTime service. You can click on the "debug" tab to get more information. The most common reason for a 3000 error is an issue with your proxy server (detailed in the next help question). It's also possible that port 443 (SSL) communication isn't possible, so when troubleshooting make sure to uncheck "Send Update Using SSL" on the "privacy" tab.

First, confirm that your computer can talk to our server

To do this, open a web browser and paste in the following URL:
http://api.rescuetime.com/api/handshake?email=test123@test.com&password=test123
The result that should be returned back is: "login failure!"

Next, do the same with your username and password

This time replace the test123 next to the email and password fields with the email address and password of your RescueTime account.

For example: http://api.rescuetime.com/api/handshake?email=my@email.com&password=mypassword
The result that should be returned back is "login success!"

If the above tests fail then make sure your proxy is allowing traffic to api.rescuetime.com and also that your email address and password are correct. If you need, you can reset your password.

If the above tests are successful continue with the following tests

Test the Data Collector Handshake

Open the RescueTime Preferences window and enter your email address and password in the Basic tab then click Verify.

This should result in a "login success!" message

If the above test fails with an "error 3000" then go to the Advanced tab and review the RescueTime Proxy Settings information for completeness. Different proxies have different requirements as to how this information should be filled out. The Detect Proxy will attempt to pull your settings from the Internet control panel, but this may not always work.

Still Can't Get it to Work?

If you are still having problems, feel free to contact us. Please send in any error messages you see in the Debug tab of the RescueTime Preferences window as well as information about which Proxy you are using. If possible, also send the values you a re using on the RescueTime Proxy Settings.