RescueTime helps people make sense of the ever-increasing amount of time they spend staring at a computer or digital device. Over two million people have used RescueTime to optimize the most precious resource they have — their time.

We love the talented team that we've assembled, and are looking to grow it even further to accomplish great things in the future.

Customer Support Representative

10,000 foot view:

Here’s what your average day will look like:

Each day, you’ll assist people through our support channels (mostly a ticket system, but some live chat), lend a hand on Twitter and Facebook, and be on the lookout for opportunities to improve the customer experience.

Having successful customers isn’t just important to our business, but is a core part of the value RescueTime brings into the world. As a tech support rep, you’ll help smart people do more work that’s personally meaningful and important to them. It’s fulfilling but also demanding.

Responsibilities

Who’s a good fit for this position?

You’ll be an ideal new coworker at RescueTime if you get satisfaction from:

This is a front-line position with lots of direct interaction with our customers. You should be able to manage lots of conversations and be patient enough to deal with the occasional customer who is just having a really bad day.

You’ll need these qualifications

It would be great if...

How to apply

Send an email to hello@rescuetime.com with the subject line “Customer Support Representative”.

Please include a PDF resume or link to an online profile (LinkedIn) as well as a brief description of your most relevant experience. Also, be sure to tell us a bit about your availability. When can you start? Are you interested in part-time or full-time work?

In addition to the standard stuff, please tell us the following:

  1. What new software have you used over the past 5 years that has changed how you work?
  2. If you were a CS rep at RescueTime and a customer requested a new feature that was on our roadmap, how would you reply?
  3. What unusual qualities do you have that would make you stand out from other people interested in this position?
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